FAQ

The insurance of a complex is determined by the section plans of the complex. The replacement value is calculated at the replacement value per square meter of a unit. Common property forms part of the total value, as well as professional fees of 10 to 12 %, demolition costs of ± 5 % plus VAT. All additional erections like Lapa’s for example remain the responsibility of the owner to ensure that is insured.

The insurance of a complex is determined by the section plans of the complex. The replacement value is calculated at the replacement value per square meter of a unit. Common property forms part of the total value, as well as professional fees of 10 to 12 %, demolition costs of ± 5 % plus VAT. All additional erections like Lapa’s for example remain the responsibility of the owner to ensure that is insured.

Click on the how to guide under downloads

You own your individual section, as well as an undivided share of the common property. The concept of an undivided share of common property, is that each owner cannot identify exactly what portion of common property they own, but rather all owners own the common property jointly in accordance with their participation quotas.

A section is the inner shell of the building that you own. From the inner brick of the double brick wall, to the mid-point in the ceiling and floor. The sections are shown on the sectional title diagrams. Your section may include an area that is not directly attached to your main dwelling area, such as a garage, storeroom or servants quarters.

Monthly accounts is sent between the 20th and 25th of each month. If you did not receive your account in this period, please contract our offices in order to obtain the account and investigate the reason not receiving the account. Accounts via email is the preferred option and we encourage this method.
Alternatively you can view your account online by logging in to the portal on www.nationalre.co.za

When moving into a new complex, it is of utmost importance to contact us and obtain the necessary documents in order for us to open an account. We will then inform you of the manner in which water and electricity is levied in that specific complex and the amounts regarding deposits to be paid. Forms can be obtained at our offices or through email and the relevant documentation to accompany the connection form will be communicated. Deposits can be paid via our offices in cash or EFT

Please inform us at least three days before moving out of the unit. It is of utmost importance to contact us and obtain the necessary documents in order for us to close an account. Forms can be obtained via our offices or through email and the relevant documentation to accompany the disconnection form will be communicated. The process of refunding the deposit will be explained.

The nature of the tariff structure from Centlec is set up to be up to 45 % higher during the usage periods between June and August each year. This is done to encourage lower electricity usage from consumers. The financial yearend of Centlec and Mangaung is end of June and the new increased tariff is implemented on 1 July each year. The result is the usages of July and August is according to increase winter tariffs.